Dar es Salaam — Tanzania has again been placed in the World Bank’s highest category for digital government maturity after the GovTech Maturity Index (GTMI) 2025 classified the country in Group A (Extensive GovTech Maturity).
The World Bank’s GTMI assesses how mature governments are in their use of information and communication technology (ICT) by examining whether the foundations of a digital state are present and implemented in practice. Those foundations include policy and legal frameworks, operational guidelines and standards, the existence of core digital systems, and evidence of delivery. The GTMI 2025 report referenced in Tanzania’s briefing was released in December 2025.
Tanzania describes the 2025 classification as the second time it has achieved top-tier recognition under the World Bank’s GovTech assessment. In the earlier GTMI cycle referenced in the same narrative, Tanzania was cited among the strongest performers globally in 2022. In that assessment covering 198 countries, Tanzania reportedly moved from 90th in 2021 to 26th in 2022, shifting from Group B to Group A. In Africa, it was reported as ranking second after Mauritius and leading in East Africa.
In the 2025 GTMI context, Tanzania is described as one of only five African countries placed in the highest maturity category, alongside Kenya, Egypt, Uganda and Rwanda, a cluster that signals a tightening competition among African states to institutionalise end-to-end digital administration.
Tanzania’s briefing links its Group A classification to progress across the four GTMI focus areas: core government systems that run the state, online delivery of public services, citizen engagement channels, and the “enabling environment” of policies, laws, regulations, standards and guidelines that keep digital implementation coordinated across institutions.
A central part of the government’s explanation is the role of core systems and interoperability—often the least visible layer to citizens, but the layer that determines whether digital government operates as one connected service. Tanzania cites platforms such as the Human Capital Information Management System (HCIMS) for managing public service and payroll-related processes, and the Ajira Portal for recruitment. It also highlights interoperability investments designed to enable secure information sharing across public institutions, with the Government Enterprise Service Bus (GovESB) referenced as the integration backbone that allows different systems to exchange data more efficiently. The stated intent is to reduce duplication of information, accelerate service delivery and strengthen accountability.
On citizen-facing delivery, the briefing points to major platforms used for high-volume transactions, including the Government e-Payment Gateway (GePG) for government payments, the National e-Procurement System (NeST) for procurement processes, and local government service platforms such as TAUSI, which are positioned as expanding online access to government services with improved efficiency and lower costs.
Citizen participation and responsiveness are addressed through the e-Mrejesho system, which is presented as a mechanism connecting citizens with government by enabling the submission of opinions, complaints, advice and compliments, and supporting the provision of feedback. Tanzania says this approach strengthens transparency, accountability and public trust by formalising how issues are raised and followed through.
Commenting on the World Bank’s process, Eng. Benedict Ndomba, Director General of the e-Government Authority (e-GA), said the outcome reflects evidence gathered over an extended period rather than a short review. “This achievement is evidence that the country is on the right path in building a digital government. The World Bank conducted this study for about a year while collecting evidence and various records on the use of ICT in government across different countries,” Ndomba said.
Ndomba urged public institutions to continue implementing ICT projects in line with national laws, regulations, standards and guidelines, to strengthen citizen engagement systems, and to integrate institutional platforms through GovESB.
Tanzania said its next focus is to deepen interoperability, improve citizen engagement mechanisms, and ensure consistent application of national standards for ICT implementation, with the stated objective of improving service accessibility, transparency, accountability and the growth of the digital economy.
